Returns & Exchanges
At Civil, we are committed to your peak performance; if your gear doesn't meet your expectations, you can return or exchange it within 30 days of purchase. All items must be in original, unworn condition with tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the sports gear you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return process to ensure tracked and secure transit.
Package Your Gear
Place the items in their original packaging or a sturdy mailer, ensuring all original tags and protective liners are intact.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing